Contact information

<h2>Contact Information</h2><p><em>Last updated: 24 October 2026</em></p><p>This page names the business behind the store and the ways to reach it. Everything here is checked and current.</p><h3>1. The business</h3><p><strong>Ramos Digital Ltd</strong>, trading as <strong>Horizon Quill</strong>, publishing under the <strong>Quill Labs</strong> imprint.</p><p>Registered in England and Wales, company number <strong>17403039</strong>.</p><h3>2. Registered office and business address</h3><p>71-75 Shelton Street<br>Covent Garden<br>London WC2H 9JQ<br>United Kingdom</p><p>This is both the registered office and the principal place of business. Written correspondence sent here reaches us.</p><h3>3. Email</h3><p><strong>contact@horizonquill.click</strong></p><p>This is the fastest way to reach a person. We answer within one working day and usually the same day. Orders, refunds, download problems, licensing questions and data requests all go to this address.</p><h3>4. Telephone</h3><p><strong>+44 20 7946 0518</strong></p><p>Monday to Friday, 9:00 to 18:00 GMT, excluding public holidays in England and Wales. Calls are charged at your provider's standard national rate; we add no premium.</p><h3>5. Support hours and response times</h3><p>Email is monitored Monday to Friday, 9:00 to 18:00 GMT. Messages that arrive at a weekend are answered on the next working day. We do not use an automated reply, a ticket queue or a chatbot: a person reads what you write.</p><h3>6. What to include</h3><p>For anything about an order, send the order number and write from the address used at checkout. That lets us verify and act in a single reply instead of three.</p><h3>7. Website</h3><p>horizonquill.click. There is no other domain, no affiliated store and no reseller. If you were contacted by someone claiming to represent Horizon Quill from a different address, it was not us; please forward it to the email above.</p><h3>8. Complaints</h3><p>Send complaints to the same address, marked "Complaint" in the subject. We acknowledge within one working day and give a substantive answer within five. If you remain unhappy, our Refund and Cancellation Policy and the Legal Notice set out your further options.</p><h3>9. A limit worth stating</h3><p>We answer questions about orders, files and charges. We cannot advise you on your own finances: the guides are educational reading, not financial, legal or tax advice, and we are not authorised or regulated by the Financial Conduct Authority.</p><h3>Contact</h3><p>Ramos Digital Ltd, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email contact@horizonquill.click or call +44 20 7946 0518, Monday to Friday, 9:00-18:00 GMT.</p>