Refund policy

Refund and Cancellation Policy

Last updated: 24 October 2026

Horizon Quill sells written guides delivered as PDF files. Because the file reaches you the moment payment clears, there is nothing to post back and nothing to return. This policy explains, in plain terms, when we refund anyway.

1. What you are buying

Every item in this store is a digital publication issued under the Quill Labs imprint. No physical object is produced, packed or shipped. Your order is complete once the download link has been issued to the email address you entered at checkout.

2. Your statutory right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, a buyer in the United Kingdom normally has fourteen days to cancel a distance purchase. That right does not apply to digital content once downloading has begun, provided the buyer agreed to immediate delivery and acknowledged the loss of the cancellation right. By completing checkout you give that agreement and that acknowledgement. Where you have paid but have not yet downloaded anything, your fourteen-day right is intact and we will refund in full on request.

3. When we refund regardless

We would rather settle a complaint than win one. We refund in full, without argument, in each of these cases:

• the file does not open, is corrupt, or is not the title described;
• you were charged twice for the same order;
• the download link never arrived and we cannot deliver the file within three working days of you telling us;
• you bought the wrong title and have not opened the one you received.

4. When we do not refund

We do not refund because a guide covered a subject you already knew, because it was shorter or longer than you expected, or because you changed your mind after reading it. The description, length and contents of every title are published on its product page before purchase.

5. How to ask

Write to contact@horizonquill.click from the address you used at checkout. Give the order number and one line about what went wrong. You do not need a form, a reason code, or a reply from anyone else first.

6. How long it takes

We answer within one working day and decide within three. An approved refund is issued to the original payment method. Your bank, not us, controls the final step; most card issuers release the money within five to ten working days, and we will send you confirmation the moment we process it on our side.

7. Chargebacks

If you open a dispute with your card issuer before writing to us, we will supply the issuer with the order record and the delivery log. That is slower for everyone and usually ends where an email would have ended in a day. Please write first.

8. Nothing here limits your rights

This policy sits alongside, and never replaces, the rights the law gives you as a consumer, including the right to digital content that is as described and of satisfactory quality.

Contact

Horizon Quill is operated by Ramos Digital Ltd, company number 17403039, registered in England and Wales at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. Email contact@horizonquill.click or call +44 20 7946 0518, Monday to Friday, 9:00-18:00 GMT.